Support
We're here to help. Find answers below or reach out directly.
Contact Us
Email Support
For account issues, billing questions, or anything not covered here, email us at support@magic-planning.com. We typically respond within 1–2 business days.
Getting Started
Creating an Account
Open Planvoy and tap Create Account on the welcome screen. Enter your name and email address. We'll send a one-time verification code to confirm your email, and then you're all set.
Creating Your First Trip
From the Trips tab, tap the + button in the top right. Enter a trip name and your travel dates. Once created, you can add flights, hotels, dining reservations, activities, a packing list, and a budget — all in one place.
Inviting Trip Members
Open your trip, tap Manage, then Invite Members. Share the invite link with your travel companions. They'll need a Planvoy account to join. Members can view and contribute to the trip; only the trip owner can delete it.
Calypso AI Assistant
Calypso is Planvoy's built-in AI travel assistant, found in the Calypso tab inside any trip. Start a conversation and Calypso will ask about your travel style, interests, and pace, then suggest a personalized day-by-day itinerary. You can refine the plan in conversation until you're happy with it, then tap Lock In to add the suggested activities, dining, hotels, and packing items directly to your trip.
Packing List
Each trip has a personal packing list stored on your device. Add items manually, or let Calypso suggest items based on your destination and itinerary. Check off items as you pack them. Your list is private to you and is not shared with other trip members.
Chronicle
Chronicle is a travel journal built into each trip. Add journal entries with text and photos to capture memories as you go. Entries are visible to all members of the trip, making it a shared travel diary for your group.
Premium Subscriptions
What's Included
Most features in Planvoy are free, including Calypso, Chronicle, Games, and the core trip planning tools. A Planvoy premium subscription unlocks the Budget Tracking feature — a shared group budget with expense splitting and payment tracking.
Subscription Options
We offer non-renewing subscription options unlocking all premium features. These are non-renewing — they will not automatically charge you again when the period ends.
Restoring a Purchase
If you've previously purchased a subscription and it isn't showing as active, open Settings → Subscription within the app and tap Restore Purchases. Make sure you're signed in with the same Apple ID used for the original purchase.
Refunds
All purchases are processed by Apple through the App Store. Refunds are handled by Apple in accordance with their refund policy — we are unable to issue refunds directly. To request a refund, visit reportaproblem.apple.com.
Notifications
What Notifications Does the App Send?
- Trip reminders — fires at 9:00 AM on the scheduled reminder day
- Reservation reminders — fires 1 hour before a dining reservation or activity
- Paid expense alerts — fires when a trip member marks themselves as the payer for a shared expense
- Chat messages — fires when a trip member sends a message in the trip chat
- Flight status — fires on takeoff, landing, or cancellation for flights added to a trip
Managing Notifications
You can toggle individual notification categories in Settings → Notify Me About within the app. To enable or disable notifications entirely, go to your device's Settings → Planvoy → Notifications.
Frequently Asked Questions
How does flight tracking work?
When you add a flight to a trip, Planvoy uses FlightAware to track it. To use flight tracking, you must enable Flight Data Sharing in Settings — this allows your flight details to be visible to other trip members, who may also receive push notifications about takeoff, landing, and cancellations.
You can revoke this consent at any time from Settings → Flight Data Sharing.
Can I use Planvoy for any type of trip?
Yes — Planvoy is designed for any kind of travel. Whether you're planning a family vacation, a weekend getaway, or an international trip, you can use Planvoy to coordinate flights, hotels, dining, activities, and your travel group.
Can I delete my account?
Yes. To delete your account, go to Profile → Delete Account within the app. This permanently removes your account and all associated data. Trips you own will also be deleted; members of those trips will lose access. This action cannot be undone.
If you have trouble accessing the in-app option, email us at support@magic-planning.com and we'll process the deletion manually.
What happens when my subscription expires?
When your non-renewing subscription period ends, the Budget Tracking feature will no longer be accessible. Your data is not deleted — if you purchase a new subscription, everything will be right where you left it. All free features remain available regardless of subscription status.
I accidentally deleted a trip. Can it be recovered?
Unfortunately, deleted trips cannot be recovered. Trip deletion is immediate and permanent. Only the trip owner can delete a trip, so members cannot accidentally remove it. If you deleted a trip in error, you'll need to recreate it.
How do I change my email address or password?
At this time, email and password changes must be handled by our support team. Email support@magic-planning.com from the address associated with your account and we'll help you update it.
The app isn't loading or I'm getting an error. What should I do?
Try the following steps in order:
- Check your internet connection.
- Force-quit the app and reopen it.
- Check that you're running the latest version of Planvoy from the App Store.
- Sign out and sign back in from the Profile tab.
If the problem persists, email support@magic-planning.com with a description of what you're seeing and, if possible, a screenshot.
Why aren't my reservation or trip reminders firing?
A few things to check:
- Make sure notifications are enabled in Settings → Planvoy → Notifications on your device.
- Confirm the relevant toggle is on in the app's Settings → Notify Me About section.
- Check that your reservation date and time are entered correctly — notifications fire based on the dates you've set in the app.
- Make sure your device was connected to the internet when the trip was saved, so the reminder was scheduled on the server.
Is my packing list shared with other trip members?
No. Your packing list is personal and stored privately on your device. Other members of your trip cannot see your packing list, and you cannot see theirs.